Contact Information

Last updated: June 20, 2026

We are here to help. If you have any questions about our products, your order, refunds, technical issues, or general inquiries, please contact us using the information below.

Customer Support

Email: support@exceldownloads.com

Phone: +33 7 53 11 08 37

Business Address

Excel Downloads

7 Le Saint Esprit
35190 Cardroc
France

Business Operator

Excel Downloads is operated by Oventis LLC.

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)

Saturday: 10:00 AM – 4:00 PM (CET)

Sunday: Closed

Response Time

We aim to respond to all customer inquiries within 24 business hours. During periods of high demand, response times may be slightly longer.

Common Support Topics

We can assist with:

• Product downloads

• Order inquiries

• Refund requests

• Technical support

• Account-related questions

• Product recommendations

• Licensing questions

For the fastest assistance, please include your order number and the email address used during checkout when contacting our support team.

Thank you for choosing Excel Downloads.